today, we took Stacy's car to get new tires at Costco™ and then walked around The District shopping center for a long while. we ended up having dinner at Whole Foods™ which is a pretty amazing place. (you should check it out if you get the chance.) they have pretty much every food in the world available there for your immediate consumption. it's very impressive. but the most impressive thing to me, from the viewpoint of an org. leadership guy, was the feedback board at the front of the store. they have a bulletin board at the front of the store where anyone can leave a comment card asking a question, making a comment or even giving a complaint or suggestion. the cool thing is, the cards have a place for your comment and then a place for a response. the manager reads all the cards and responds to each one individually and then reposts them on the board so you can see that your comments have been heard and taken into consideration. it's really pretty impressive. i was impressed anyway.